Hoot O'Clock Support

Questions about Hoot O'Clock, bug reports and purchase issues: email [email protected]. We aim to reply within 2 business days.

To help us solve the problem faster, include:

the device model and system version,
the app version (shown in the parent zone),
a short description of the problem,
the steps to reproduce it, if you can.

Restoring purchases

On a new device or after reinstalling the app, open For parents, sign in to the same account you used for the purchase and tap Restore purchases. Make sure the device is signed in to the same Apple ID or Google account that made the purchase.

Managing or cancelling a subscription

Subscriptions are handled by the store:

iPhone: Settings → [your name] → Subscriptions,
Android: Google Play → Payments & subscriptions → Subscriptions.

Cancel at least 24 hours before the end of the current period to avoid a renewal. You keep access until the end of the paid period. Uninstalling the app does not cancel a subscription.

Refunds

Payments are processed by Apple or Google, so they decide on refunds. Request one from Apple at reportaproblem.apple.com or from Google in Google Play (Order history). If the paid version does not work, let us know as well — we will help.

Deleting your account

See delete your Hoot O'Clock account and data.

Documents

Developer

Trixsoft Kamil Nędza
ul. Augustyna Szamarzewskiego 21 lok. 2, 60-514 Poznań, Poland
Email: [email protected]